Tildada as the ‘Uber of the walk of dogs’, this app has facilitated in some aspects the life of the pet owners. However, recently it has faced some problems.
This is all you need to know about ‘Wag’, the application to walk your dogs (Wag)
Walking your dog was never easier thanks to ‘Wag’. Tildada as the ‘Uber of the dog walk’, this application has facilitated – in some aspects – the life of pet owners. However, recently it has faced some problems.
This start-up was founded three years ago and provides a different experience at the time of walks to your pet because it offers news about these through text messages, lets you know where your dog is due to its GPS.
In addition, you can receive notifications about when your pet has a bath and dog behavior report cards. And, their walkers are evaluated before taking any ride.
Last month, this app sought to raise at least US $ 100 million to finance its expansion, until a complaint was published that referred to a case that had never happened.
‘Buddy’ – a beagle and labrador crossing dog – was lost while being cared for by a ‘Wag’ employee.
Mary Ellen Humphrey, a retired Long Island nurse and owner of the pet, accused the company of lying about her rescue attempts, of trying to buy her silence for $ 2,500 and offering her a trip to Disney World.
Faced with this accusation, ‘Wag Labs’, the parent company of the application, decided to do something that surprised the user: he sent her a warning letter on the subject, with phrases that many called a threat.
“If after 24 hours from the reception of this email your retraction and apology to Wag! they are not publicly posted on each and every one of the social media platforms that he has used to defame Wag!, this office has been authorized to use all available means to end his lies as quickly as possible ”, wrote the company’s lawyer, Mark Warren Moody.
In addition, the company’s spokeswoman, Marcy Simon, also ruled on the case. She provided details to Bloomberg about the activities the company would have done to try to find the pet. However, he denied that the company has threatened Humphrey.
“In Buddy’s case, Wag hired a professional dog rescuer, issued an Amber Pet Alert (which sends text messages or emails to neighbors about the disappearance of a pet) and offered a reward of $ 1,000. The company spent about $ 1,000 a day in search of Buddy, ”said Simon.
Finally, and after more than a week of being lost, the dog was found by a woman who also walked her dog. The pet had some cuts and was covered with ticks.
Despite this happy ending, many users have stopped using the application, and the company, like other companies, must deal with aspects such as surveillance problems, poor service of outsourced workers, high marketing costs and losses of pets. What do you think? Would you use this app?